Terms and Conditions

Last updated: 10 November 2026

By placing an order on NG SELLER X, you agree to these terms. Please read them before you pay.

1. Who we are

NG SELLER X is an independent marketplace. It is NOT affiliated, authorized, or officially connected with Garena or Free Fire. Free Fire and Garena are trademarks of their respective owners and are used on this site only to identify the products and services we sell.

2. What we offer

We list Free Fire IDs, offer top-up services, and offer appeal drafting help. The details on each listing (level, likes, gold, diamonds, items and photos) are shown as accurately as we can at the time of listing. The Help chat is for help and information only. Automated replies can be wrong. For refunds, payments and account problems, our team makes the final decision.

3. Appeal drafting help

• This is a drafting and guidance service only. We do not unban accounts and we have no special access to Garena.
• Garena holds the final authority on every appeal. No third party, including NG SELLER X, can guarantee an unban.
• Never share your password with us. We only need your UID.
• Permanently deleted accounts cannot be appealed.
• If we do not deliver the drafting help you paid for, we refund your payment. A refund does not depend on the result of your appeal.

4. Selling your ID to us

• You can send us photos of your ID and your asking price. We decide whether to buy it and at what price. Sending a request does not oblige us to buy.
• Only sell an ID that you own. We do not buy hacked, stolen, shared or illegally obtained accounts. You confirm this when you submit your request.
• We ask for the Gmail and password of the account, and your payment QR, only after we approve your price.
• We pay you using the QR or UPI ID you send us.
• Garena's own terms may restrict transferring game accounts. You accept that risk when you sell.
• We may refuse or cancel a request, for example if the account details do not match the photos.

5. Third-party platform risk

Garena's own terms may limit how game accounts are transferred or used by someone other than the original owner. You understand and accept that risk when you buy. We cannot control any action Garena takes on an account.

6. Ordering, payment and delivery

• Prices are shown in Indian rupees (₹).
• You pay by UPI or QR and upload your payment proof with the order.
• We verify your order and payment before delivery. You can follow the status in your account under Orders.
• Delivery is manual and secure. Orders are usually processed within 10-30 minutes after verification. It can take longer when we are busy or when we need to check your payment proof again.
• A listing marked Sold is no longer available.

7. Store warranty

Every ID has a 15-day store warranty. It covers login problems and initial verification problems only. We are not responsible for future bans, suspensions or restrictions caused by violating Garena's policies. See our Refund policy for details.

8. Your responsibilities

You must be old enough to enter a contract where you live, give correct information, and use the account in line with the game's rules. Do not use our service for fraud or any illegal activity. Keep your login details private.

9. Limits of liability

We are not responsible for losses caused by actions of the game publisher, changes to the game, or misuse of the account after delivery. Our responsibility for an order is limited to the refund or exchange described in the Refund policy.

10. Governing law

These terms are governed by the laws of India.

11. Changes and contact

We may update these terms. The date at the top shows the latest version. Use the Contact button on our website for any question.